Our Privacy / Data Handling Policy

Published Date: 2023/12/06 by: DaVieS

Privacy Policy

Effective date: April 3, 2019, Last Update: 2020.05.03

nPulse.net and nPulse.net Mobile Applications ("us", "we", or "our") operates the https://npulse.net website, nPulse.net Mobile Applications mobile applications and any service related to domain nPulse.net (the "Service" or "Services").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We *may* use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

How we use your data?

Since every data in our database encrypted and not personalised we use any data anonymously.
The collected data is mostly necessary to find and solve technical issues (Error Handling).
Any personal informations that we acquire only account based informations such as (email, IP, Geo Location) which is necessary to ensure security of any account based processes (register, login).

Some of our services are gather more information about running hardware these our enterprise class softwares (Track-IT IT Management Interface, MVCP Webhosting Panel) with elevated support and maintenance, these datas does not contains any sensitive personal informations but it may does bussiness critical in some cases.

In most case we never touch any data and if we does it necessary only for technical improvements or error checkings doing it mostly by client's request. 

We are not allowed to distribute any informations to anyone. 
All data strongly encrypted by AES-256 - HMAC-MD5 / HMAC-SHA256

We are our own IT provider and places where our database servers located have the following certificates also:

• ISO/IEC 27001:2013
• ISO/IEC 20000-1:2011
• ISO 9001:2015

Contact Us

Following terms of GDPR you can contact us directly to ask informations about you, your personal details that we store or requesting your personal data deletion from your corresponding email address to gdpr@npulse.net .

Detailed Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

What we not collect and we never ask you to provide (Update: 2020.05.03)

• Your habits
• Your private messages
• Your Photo
• Your ID Card
• Your Address
• Your Credit Card (Payments processed by legal and trusted authorities)
• Also we not provide any informations in mails
• We not able to restore your account if you lost access
• We not able to delete your account if you lost access
• We not able to tell any information about any account

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• Cookies and Usage Informations (Update: 2020.05.03)
  • Rate of your queries on our network
  • Type of query
  • Running Hardware
• IP Address
• Service Provider (based on your IP) (Update: 2019.04.03)
• Geolocation Informations (based on your IP) (Update: 2019.04.03)
• Application dependent informations: (Update: 2019.04.03)
  • Your settings
  • Account Information
  • Services
  • User Activity
  • Phone Model
  • SSH Authentication Attempts (only in case of: SSH Two-Factor Application)
  • Logged errors or faults in our application

Usage Data

We may also collect information that your browser sends whenever you visit our Services or when you access the Services by or through any device ("Usage Data").  (Update: 2020.05.03)

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access one of our Service by or through any device, this Usage Data may include information such as the type of your device you use, your device unique ID, the IP address of your device, your operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Google Analytics. We use Google Analytics in our site.
  
  
  NO personal data or any reference submitted that may allow any third party to identify our visitors or users.
  This is completely elliminate personal tracking by our side using cookie technology. (Update: 2020.07.19)

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties does not have access to any of your personal data which used/stored in our infrastructure.(Update: 2020.07.19)

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security from your side.

We do our best on our side, all pages only accessible under secured HTTP/S channel and our applications also uses AES Encryption for data-communications. Please make sure at your own responsibility that your country allows use any kind of security algorythms: such as SSLv2, TLS, AES-CBC.

We are not sending SPAM and not sharing emails.

We always using encryption for data storage and communication.
Data Communication is mostly encrypted with one-time keyexchange (Diffie-Hellman) and AES-128.
We also Using correct IV vectors and HMAC for avoid most attacks (replay).

nPulse.net uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, very possible to transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the data, including Personal Data, to European Union, (EU / France, EU / Germany, EU / Hungary) where are our servers are operating and process it there. (Update: 2020.05.03)

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

nPulse.net will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Network Fingerprinting

Some of our services able to determine many informations about other network services / servers.
These informations are available for everyone and comes from technology of protocols not from any database.
Network Fingerprinting is might act like suspicious behavior but harmless in normal condition.

If you suffered some kind of activity from our subnets or domain, please note that we not able to attack any of services. If you see any suspicious or a security problem at your side consider to upgrade your system, nPulse.net never download or use any illegally or accidentally acquired informations. (Update: 2020.05.03)

Limitation Of Warranties And Liability

OUR SERVICES / APPLICATIONS ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT ANY OTHER WARRANTIES OR CONDITIONS.
HOWEVER OUR PAID SERVICES / APPLICATIONS  /  INCLUDING SUBSCRIPTIONS / HAVE MONEY BACK GUARANTEE.

Disclosure Of Data

Legal Requirements

nPulse.net may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of nPulse.net
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google Analytics

  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.